# Customer Support

> We’re here to help you get the most out of Asodesk.

Source: https://help.asodesk.com/customer-support/
Updated: 2025-11-27
Section: More Resources

If you have any questions or run into issues, feel free to reach out to our support team. The fastest way to contact us is through the **live chat** feature on our platform. We typically respond within an hour. You can also email us at **hello@asodesk.com**, but please note that replies may take longer.

> [!TIP]
> We recommend checking the **Help Center** first if your question is related to a specific tool. Each Asodesk tool includes a direct link to a relevant article with detailed guidance. Look for the "**Learn More**" button in the interface.

Asodesk offers different levels of customer support based on your subscription plan. This is what you can expect:

## Basic Support

Included in all plans by default.

- **Live chat**: Ask questions directly in the platform. Answers during business hours.

## Standard Support

Included in Guru ASO.

- **Email support**: Contact us at hello@asodesk.com for any issues or questions.
- Responses within 1–2 business days.

## Advanced Support

Included in Power ASO.

- **Day-to-day support**: Faster response times and assistance with ongoing tasks.
- **Dedicated Customer Success Manager**: Your personal contact for onboarding, feature guidance, and regular check-ins.

## Premium Support

- **Priority tech support**\
  Your requests are handled first in the queue, so you receive assistance more quickly when you need it most.

- **Priority feature request**

  Your feedback and ideas are given higher priority during roadmap planning.

- **Setup support**\
  We help you get started with Asodesk, from connecting your apps to setting up your workspace.

- **Dedicated support manager**

  You will have a personal contact who knows your account and can assist with complex questions or ongoing issues.

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Need help understanding our products or services? Have a question? Let us know!\
Click the support icon in the bottom right corner or write on [hello@asodesk.com](mailto:hello@asodesk.com)