# Teammates' Permissions

Source: https://help.asodesk.com/teammates-permissions/
Updated: 2025-05-19
Section: Getting Started › Teammates

Here is an overview of the access levels and permissions associated with each teammate role:

## Root

**An account with the Root role has no access restrictions.**

## Admin

**✅ Can:**

- Add and remove applications and keywords,
- Work in all ASO tools without limits,
- Configure notifications for all apps,
- Manage teammates,
- Reply to reviews,
- Edit templates and tags,
- Use Auto-Tags and Auto-Replies,
- Set up Integrations.

**❌Can't:**

- Edit payment information,
- Manage payment methods, billing info,
- Manage Asodesk plans.

## Product Owner

**✅ Can:**

- Work in all ASO tools with pre-selected applications defined by Admin in all countries,
- Reply to reviews for pre-selected applications defined by Admin in all countries,
- Set up Integrations.

**❌Can't:**

- Add or delete new applications and countries,
- Manage teammates,
- Edit payment information,
- Manage payment methods, billing info,
- Manage Asodesk plans.

## ASO Manager

**✅ Can:**

- Work with pre-selected applications in pre-selected countries defined by Admin,
- Receive notifications and edit the settings just for selected countries and apps.

**❌Can't:**

- Add or delete new applications and countries,
- Manage teammates,
- Edit payment information,
- Manage payment methods, billing info,
- Manage Asodesk plans,
- Reply to reviews (can only view data),
- Set up Integrations.

## Customer Support Manager

**✅ Can:**

- Reply to reviews for pre-selected applications in pre-selected countries defined by Admin,
- Edit templates and tags,
- Use Auto-Tags and Auto-Replies.

**❌Can't:**

- Add or delete new applications and keywords,
- Work in all ASO tools (can only view data),
- Manage teammates,
- Edit payment information,
- Manage payment methods, billing info,
- Manage Asodesk plans,
- Set up Integrations.

## Read-only

**✅ Can:**

- Check the performance of pre-selected applications in pre-selected countries defined by Admin,
- Use standard saved filters in ASO tools.

**❌Can't:**

- Delete or change keywords' settings,
- Add or delete new applications and countries,
- Work in all ASO tools (can only view data),
- Manage teammates,
- Edit payment information,
- Manage payment methods, billing info,
- Manage Asodesk plans,
- Reply to reviews (can only view data),
- Set up Integrations.

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