Teammates' Permissions

Here is an overview of the access levels and permissions associated with each teammate role:

Root

An account with the Root role has no access restrictions.

Admin

✅ Can:

• Add and remove applications and keywords,
• Work in all ASO tools without limits,
• Configure notifications for all apps,
• Manage teammates,
• Reply to reviews,
• Edit templates and tags,
• Use Auto-Tags and Auto-Replies,
• Set up Integrations.

❌Can’t:

• Edit payment information,
• Manage payment methods, billing info,
• Manage Asodesk plans.

Product Owner

✅ Can:

• Work in all ASO tools with pre-selected applications defined by Admin in all countries,
• Reply to reviews for pre-selected applications defined by Admin in all countries,
• Set up Integrations.

❌Can’t:

• Add or delete new applications and countries,
• Manage teammates,
• Edit payment information,
• Manage payment methods, billing info,
• Manage Asodesk plans.

ASO Manager

✅ Can:

• Work with pre-selected applications in pre-selected countries defined by Admin,
• Receive notifications and edit the settings just for selected countries and apps.

❌Can’t:

• Add or delete new applications and countries,
• Manage teammates,
• Edit payment information,
• Manage payment methods, billing info,
• Manage Asodesk plans,
• Reply to reviews (can only view data),
• Set up Integrations.

Customer Support Manager

✅ Can:

• Reply to reviews for pre-selected applications in pre-selected countries defined by Admin,
• Edit templates and tags,
• Use Auto-Tags and Auto-Replies.

❌Can’t:

• Add or delete new applications and keywords,
• Work in all ASO tools (can only view data),
• Manage teammates,
• Edit payment information,
• Manage payment methods, billing info,
• Manage Asodesk plans,
• Set up Integrations.

Read-only

✅ Can:

• Check the performance of pre-selected applications in pre-selected countries defined by Admin,
• Use standard saved filters in ASO tools.

❌Can’t:

• Delete or change keywords’ settings,
• Add or delete new applications and countries,
• Work in all ASO tools (can only view data),
• Manage teammates,
• Edit payment information,
• Manage payment methods, billing info,
• Manage Asodesk plans,
• Reply to reviews (can only view data),
• Set up Integrations.

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